Shipping Policy - Fastimex

At Fastimex, we are committed to providing a reliable and efficient shipping experience for our valued customers. Our goal is to ensure your cashew nut orders reach you in a timely and secure manner. Please take a moment to review our shipping policy below.

Shipping Methods and Timeframes

• Domestic Shipping: Orders within Vietnam are processed and shipped within 03 business days. Delivery times typically range from 01 to 03 business days, depending on the destination.
• International Shipping: For international orders, delivery times vary based on the destination country. Typically, shipping takes between 02 to 03 weeks for most countries.

Shipping Costs

• Shipping costs are calculated based on the weight of your order and the shipping destination.
• Customers will be informed of the total shipping charges during checkout before confirming the order.
• Free Shipping: Enjoy free shipping for orders over [minimum amount] within Vietnam and [eligible countries or regions for international free shipping].

Order Processing

• Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed on weekends or public holidays will be processed on the next business day.
• Please ensure your shipping details are accurate to prevent any delays in the delivery process.

Order Tracking

• Once your order is dispatched, you will receive a confirmation email with tracking details, allowing you to follow your shipment's progress.
• You can also track your order status by logging into your Fastimex account.

Shipping Restrictions

• Currently, we are unable to ship to [list countries/regions]. Please check if your country is eligible for shipping before placing an order.
• Some products may be subject to shipping restrictions depending on local regulations.

Damaged or Lost Packages

• If your package is damaged during shipping, please contact our customer support team immediately. We will assist you in filing a claim with the carrier and ensure the issue is resolved promptly.
• In the case of lost or delayed shipments, please contact our team, and we will work with the shipping carrier to trace your order.

Customer Service

• For any questions or concerns regarding shipping, please contact Fastimex Customer Support at [+84 916799439] or [info@fastimex.vn]. We are here to assist you!